Terms of service

Welcome to MARY SOPHORA (“MarySophora”, "MarySophora.com" “we”, “us”, “our”). We operate this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience.

MarySophora is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced in them (including our Privacy Policy, Shipping Policy, and Returns & Refunds Policy), set out your rights and responsibilities when you use our Services.

By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our policies. If you do not agree, please do not use the Services.

1. Eligibility and Use of the Website

By using this website, you confirm that:

You are at least 18 years old; or
You are using the website under the supervision of a parent or guardian.

You agree not to use the Services for any unlawful purpose or in a way that may harm, disrupt, or misuse the website.

2. Accounts and Information

To place an order, you may be required to provide information including your name, email address, billing address, shipping address, and payment details.

You confirm that:

The information you provide is accurate, current, and complete.
You are authorised to use the payment method provided.

If you create an account (if enabled), you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

3. Products and Descriptions

We aim to display products as accurately as possible. However:

Colours may vary depending on screen settings.
Measurements and descriptions may be approximate.
Product availability may change without notice.

We reserve the right to update product information, discontinue products, or limit quantities at our discretion.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase.

Your order is not accepted until:

Payment has been successfully processed, and
We confirm acceptance of your order.

We reserve the right to refuse or cancel orders, including where:

An item is out of stock
There is a pricing or listing error
We suspect fraud or misuse

If we cancel an order after payment has been taken, you will receive a full refund.

Orders are for personal use only and not for resale.

5. Pricing and Payment

All prices are shown in GBP (£).

Prices, promotions, and discounts may change without notice.

If a pricing error is identified, we reserve the right to cancel the affected order and issue a refund.

You agree to provide complete and accurate payment information and authorise us to charge the payment method used at checkout.

6. Shipping and Delivery (United Kingdom Only)

We currently ship within the United Kingdom only.

UK Delivery (Evri Next Day):

Orders placed before 11:00am (UK time) are dispatched the same working day and typically arrive the next working day.
Orders placed after 11:00am are dispatched the next working day.

Delivery times are estimates and may be affected by courier delays, public holidays, or circumstances outside our control.

Full details are available in our Shipping Policy.

7. Returns and Refunds

Your rights to cancel and return items are governed by UK consumer law, including the Consumer Contracts Regulations and the Consumer Rights Act.

Please refer to our Returns & Refunds Policy for full details.

Nothing in these Terms affects your statutory rights.

8. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us via our Contact Us page.

We will assess the issue and provide a remedy in accordance with UK consumer law.

9. Intellectual Property

All content on MarySophora.com, including:

Logos
Product images
Text
Designs
Branding

is owned by MarySophora or licensed to us and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, or exploit any content without written permission.

10. Third-Party Tools and Links

We may provide access to third-party tools or links (including social media platforms).

These are provided “as is” and “as available”. We are not responsible for their content, availability, or privacy practices.

Our website may contain links to third-party platforms such as social media. We are not responsible for their privacy practices.

11. Feedback and Reviews

If you submit reviews, comments, or other content, you grant us the right to use that content for lawful business purposes.

You must not submit unlawful, misleading, abusive, or infringing content.

12. Prohibited Uses

You must not:

Attempt to hack, disrupt, or interfere with the website
Introduce viruses or malicious code
Collect data from other users
Impersonate another person
Use the Services for unlawful purposes

We reserve the right to suspend or terminate access if these Terms are breached.

13. Limitation of Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for delays caused by events outside our control (including courier delays).

14. Relationship with Shopify

MARY SOPHORA is powered by Shopify, which enables us to provide the Services.

However, any purchases made through our store are made directly with MARY SOPHORA, not Shopify.

Shopify is not responsible for any aspect of sales between you and MARY SOPHORA.

15. Privacy

Your personal data is handled in accordance with our Privacy Policy.

Because our store is hosted on Shopify, Shopify may also process certain data in order to provide and improve the Services.

16. Changes to These Terms

We may update these Terms from time to time.

Any updates will be published on this page with a revised “Last updated” date.

Continued use of the Services constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

For questions regarding these Terms, please use our Contact Us page.