Private Policy - MarySophora.com

Last updated: 16 February 2026

At MarySophora.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, subscribe to emails, or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

MarySophora.com is an online store serving customers in the United Kingdom, offering modest fashion, abayas, perfumes, and curated lifestyle products.

If you have any questions about this Privacy Policy or how we handle personal data, please contact us via our Contact Us page.

2. Information We Collect

We collect personal information in the following ways:

a) Information You Provide

When you place an order, create an account (if enabled), contact us, or subscribe to marketing emails, we may collect:

  • Full name

  • Email address

  • Phone number (if provided)

  • Billing and delivery address

  • Order details and purchase history

  • Messages submitted via the Contact Us form

b) Payment Information

Payments are securely processed by third-party providers such as Shopify Payments and PayPal.
We do not store or have access to your full card details.

c) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device and browser type

  • Website usage data (pages visited, time spent, interactions)

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and manage shipping updates

  • Communicate with you about your order or enquiry

  • Handle returns, refunds, and size changes

  • Improve our website, products, and customer experience

  • Send marketing communications (only if you opt in)

  • Prevent fraud and keep our website secure

  • Comply with legal and regulatory obligations (including tax and accounting rules)

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity – to fulfil your order and provide customer support

  • Legal obligation – to meet tax, accounting, and consumer law requirements

  • Legitimate interests – to improve our services, prevent fraud, and maintain security

  • Consent – for marketing emails and certain cookies/analytics (where applicable)

You can withdraw consent at any time.

5. Marketing Communications

If you subscribe to our mailing list, we may send you:

  • New product launches

  • Exclusive offers and promotions

  • Updates and announcements

You can unsubscribe at any time using the link provided in our emails.

6. Cookies

We use cookies and similar technologies to:

  • Ensure the website functions correctly (for example, shopping cart and checkout)

  • Understand how visitors use our site

  • Improve performance and user experience

You can manage cookies through your browser settings. Disabling certain cookies may affect how our website functions.

7. Sharing Your Information

We only share personal information when necessary to run our store and provide services, including with:

  • Shopify (our ecommerce platform)

  • Payment processors (such as PayPal and Shopify Payments)

  • Shipping and delivery partners (to deliver your order)

  • Email marketing platforms (only if you subscribe)

We do not sell or rent your personal data.

We may also disclose personal data if required by law or to protect our legal rights (for example, preventing fraud).

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide customer service

  • Meet legal, accounting, and tax requirements
    When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights (UK GDPR)

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to certain processing

  • Withdraw consent for marketing at any time

  • Request a copy of your data in a portable format (where applicable)

To exercise these rights, please contact us via our Contact Us page. We will respond within the timeframes required by UK law.

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO).

10. Third-Party Links

Our website may contain links to third-party platforms such as social media. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

MarySophora.com does not knowingly collect personal information from children under 16. If you believe a child has provided personal data, please contact us via our Contact Us page and we will take appropriate steps.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with an updated “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal data is handled, please contact us via our Contact Us page on MarySophora.com.